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Privacy Policy and Information Notice

Thank you for visiting our website (“Site”). RaisingCapital.com (“RC”) is committed to treating the personal and corporate information of our Site users, customers, and vendors with respect and sensitivity. Please read this Privacy Policy before using this site or submitting personal information.

When you use this website, you are consenting to abide by the privacy practices outlined in this Privacy Policy. These practices are subject to periodic modifications, which will be published on this website. We suggest that you review the Privacy Policy on each visit to ensure that you comprehend how any personal information you submit will be handled.

This Privacy Policy applies to all entities and affiliated companies of RAISINGCAPITAL.com, including RCFRE, LLC., RaiseMasters, Capital Collective, Asym Capital LLC, and all their affiliates. Unless otherwise specified, this also includes any related domains created and operated by RAISINGCAPITAL.com and its companies.

WHY WE COLLECT PERSONAL INFORMATION

RAISINGCAPITAL.com collects personal information to enhance our operations, offer our services and products, communicate with you regarding those products and services, and provide efficient and prompt customer support as needed. We never rent or sell any personal information collected from you to third parties, and we do not disclose your personal information except as outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

A. Personally Identifiable Information

If you submit your telephone contact information on our website or register to receive our products or services, this constitutes a purchase, inquiry, or application for the purposes of the Amended Telemarketing Sales Rule (ATSR), 16 CFR ‘310 et seq. and any applicable state and local “do not call” regulations. We may contact you via telemarketing in accordance with the ATSR and applicable state regulations.

If you wish to stop seeing ads from us on Facebook, you can turn off the ad by following the steps provided. You can also customize the ads you see across all advertisers on Facebook by using the steps in the “Ads” section of your Facebook settings.

By submitting your email address, you also agree to let us use your email address for custom audience targeting on platforms like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.

By submitting your email address on our website, you agree to receive emails from us and any third parties who you have agreed to receive special offers from. You can unsubscribe from any of these email lists at any time by clicking the opt-out link or other unsubscribe options provided in the email. You can also customize your email and other preferences by following the instructions contained in the section titled “Updating, Removing, Or Exporting Your Personal Information”. We only send emails to people who have authorized us to contact them directly or through a third party. We do not send unsolicited commercial emails as we also dislike spam.

We do not share your personally identifiable information with third parties unless you explicitly give us permission to do so, for example, to fulfill a third-party offer that you have accepted through us. By allowing us to collect your information, you may receive information on other products and services that might interest you, including related third-party offers that we send to you. This also allows us to personalize your experience and provide you with the best quality of service.

We only use your personal information for the following purposes: (1) to deliver the products you purchase from us or from third parties who offered you a special offer through us; (2) to ensure that you comply with our terms and conditions; (3) to improve our content and gather feedback; (4) to contact you if necessary regarding your use of our website or products; and (5) to provide you with better service in specific situations.

We store most of your customer information in third-party locations like Active Campaign, which are customer relationship management (CRM) systems. We do not store your credit card information, and it is processed directly through payment methods like WooCommerce, WePay, Stripe, Spiffy, Quickbooks, Clickfunnels, or Paypal, depending on which payment method you choose.


We may ask for personally identifiable information from our customers for different reasons, such as when you request to receive information about our services or subscribe to one of our mailing lists. If you choose to subscribe to one of our mailing lists, we collect your name, email address, and sometimes your telephone or other information if you provide it to us. This helps us to personalize your experience and serve your needs better.

B. Information you give us:

  • ​Contact information, such as name, address, email, and phone
  • ​Financial information, such as credit card and account information collected when you purchase products or services
  • ​Identification information, such as gender and date of birth
  • ​Professional personal information for those considering careers with the Foundation, such as a resume or C.V., salary history, education history, citizenship information, and position sought
  • ​Personal information for current or prospective affiliates, suppliers, and subcontractors, such as social security number, federal tax ID number, or other relevant information
  • ​Additional Personal Data may be collected when considering an individual for employment, as set forth in our Employee Privacy Policy.

C. Information we collect about you:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, referring website address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform
  • ​Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from our site (including date and time), pages on our Site you viewed, page response times, download errors, duration of page visits, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

D. Information we receive from other sources

  • We receive information about you from third parties who operate other Sites or services we use to provide our products and services to you.
  • We work closely with various third parties, including business partners, promoters, affiliates, and sub-contractors in technical, payment, and delivery services, advertising networks, marketing analytics providers, promotions, and search information providers.
  • ​We will notify you when we receive information about you from these third parties and explain the purposes for which we intend to use that information.

2. HOW WE USE YOUR PERSONAL INFORMATION

  • Delivery and billing for products and services, and communication regarding your account and customer service issues.
  • Improving products and services by providing personalized content recommendations, language and location customization, and personalized help and instructions.
  • Asking for participation in surveys about products, services, news, and events.
  • ​Offering product upgrades, content, services, and training courses for purchase.
  • ​Providing content, services, instructions, and a personalized experience based on personal information such as language preferences, zip/postal code, country locations, and content preferences.
  • ​Providing news, free newsletters, updates, targeted advertising, promotions, and special offers.
  • ​Understanding how products are used, including web traffic patterns and popular content with users of products and services.
  • ​Providing anonymous reporting for internal and external partners.
  • ​Facilitating participation in online forums and managing improper behavior by individuals using the forums.
  • ​To perform data analyses (including anonymization and aggregation of Personal Data)

3. HOW AND WHEN WE DISCLOSE THE INFORMATION WE COLLECT

RAISINGCAPITAL.com may disclose your personal information in the following situations:

RAISINGCAPITAL.com does not sell your personal data to third parties. We collaborate with third-party partners to offer certain services and products on our website and at RAISINGCAPITAL.com events. In some cases, these partners may collect your personal data and share it with us.

  • When required by law or requested by authorized public authorities to comply with the legal process.
  • When ordered by a competent judicial authority in any jurisdiction.
  • When legal process is served on RAISINGCAPITAL.com.
  • ​To protect and defend the rights and property of RAISINGCAPITAL.com, its affiliated companies, their employees, and agents.
  • To enforce our terms of use.
  • To protect against fraud, illegal activity, or for risk management purposes.
  • To pursue available remedies or limit damages that we may sustain.
  • ​To act in urgent circumstances to protect the personal safety of users of RAISINGCAPITAL.com products or the public at large.

In the event that RAISINGCAPITAL.com files for bankruptcy becomes insolvent, is acquired by a third party, merges with a third party, sells all or part of its assets, or transfers substantially all or part of its relevant assets to a third party, RAISINGCAPITAL.com may share the personal information and other information you provided through our products and services with potential and subsequent business and merger partners.

RAISINGCAPITAL.com may share anonymous data about traffic patterns or usage collected on our site with affiliated companies, business partners, or third-party advertisers or ad networks.

RAISINGCAPITAL.com may also feature third-party advertising. The websites and advertisers of these third parties, or the internet advertising companies that work on their behalf, may use technology such as web beacons and cookies to serve ads directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, electronic images, and other technologies to deliver advertisements, collect information about the effectiveness of their advertisements, and collect anonymous information about your visits to RAISINGCAPITAL.com, such as the number of times you have viewed an ad (but not your name, address, or other personal information).

RAISINGCAPITAL.com may disclose your personal information to trusted vendors and partners who work with RAISINGCAPITAL.com. These partners are provided with your personal information to help RAISINGCAPITAL.com communicate with you about offers from us and from our marketing partners. They are contractually obligated to keep this personal information secure and to only use it for the purposes for which it is provided.

RAISINGCAPITAL.com may also send personal information about you to other companies or individuals when we need to share your information to provide the product or service you have requested or to provide a product or service to you. However, these companies are only allowed to use personal information for these purposes.

4. HOW AND WHEN WE DISCLOSE THE INFORMATION WE COLLECT

You have the right to request information about the data we store, its origin, recipients, and the purpose for its collection, free of charge. You can also request correction, blocking, or deletion of your data by contacting us using the address provided in our legal notice. If you have any further questions about privacy and data protection, please feel free to contact us.

You can also file a complaint with the appropriate regulatory authorities.

Many data processing operations require your explicit consent, which you may withdraw at any time by sending an informal email. Please note that data processed prior to receiving your request may still be legally processed. If you no longer wish to receive communication from RAISINGCAPITAL.com, you can opt-out by following the instructions in the message or contacting us at support@raisingcapital.com.

5. PROTECTING CHILDREN'S PRIVACY

The safety and privacy of children visiting our Site is of utmost importance to us. To comply with the Children’s Online Privacy Protection Act of 1998 (“COPPA”), we have taken measures to ensure that our Site is not designed or intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. Our Site contains content that may not be suitable for children under 13, and we encourage parents to talk to their children about online safety and monitor their internet usage.

6. ACCOUNT DATA – HOW WE USE IT

We use, store, and process Account Data as a data controller to provide, understand, improve and develop our Services, keep our Services safe, and to comply with our legal obligations. More particularly, we use it to:

IDENTIFY OUR USERS:

  • We use Account Data to identify you when you login to your account. This information may include your name, email address, phone number, username, and password.

PROVIDE SERVICES:

  • We use Account Data to enable us to operate the Services and provide them to you. This includes enabling your access to our Services, allowing you to communicate with us and with other users, verifying your transactions for purchase confirmation, billing, security, and authentication (including security tokens for communication with installed Third-Party Apps), contacting you about your account and providing customer service support, including responding to your comments and questions, keeping you informed about the Services, features, surveys, newsletters, offers, contests, and events we think you may find useful or which you have requested from us, and selling or marketing our products and Services to you.

IMPROVE AND OPTIMIZE OUR SERVICES:

  • We use Account Data to better understand your needs and the needs of users in the aggregate, diagnose problems, analyze trends, perform analytics, conduct research, improve the features and usability of the Services, test and troubleshoot new products, and better understand and market to our users. We also analyze the Website or the other Services and information about our visitors and users, including research into our user demographics and user behavior. We create aggregate (non-identifiable) statistics about users of the Services with a view to introducing improvements and improving the usability of the Services.

KEEP OUR SERVICES SAFE:

  • We use Account Data to verify accounts and activity, maintain the integrity of our Services, and keep the Services safe and secure.

ACCOUNT DATA - LEGAL BASIS FOR USE:

  • Our legal basis for collecting and using Account Data as a data controller will depend on the specific context in which we collect it. However, as a data controller, we will collect personal information from you where: (1) we have your consent to do so, (2) where we need the personal information to perform a contract with you (e.g., to deliver the Services you have requested), or (3) where the processing is in our legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

ACCOUNT DATA - ACCESS, CONTROL, AND CORRECTION OF PERSONAL INFORMATION AND CERTAIN OTHER IMPORTANT RIGHTS:

  • As a user, you may update or correct most of your Account Data by logging in to your account to edit your profile or organization record. To make a request to have Account Data returned to you, or removed, or to make additional corrections, please email our privacy team. Requests to access, correct, or remove your information will be handled within thirty (30) days and may be subject to a fee as permitted by applicable law.
  • ​Depending on where you reside, you may have the right to exercise additional rights available to you under applicable laws with regard to the personal information we hold about you as a data controller. These may include the right of erasure, the right to object to processing, the right to restrict processing, and the right to data portability. If you would like to exercise such rights, please contact us. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
  • ​You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

In addition, we contract with a service provider to assess website visitation. While this provider may track your visits to our websites through the use of cookies and pixel tags, the data retrieved cannot be used for any reason without our authorization. If you are accessing our site from Canada, your personal information is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA).

We use cookies and other tracking technologies, such as small pixel tags, to enhance your online experience and provide personalized online marketing based on your interests and preferences. However, we never use cookies to save highly confidential information such as passwords or credit card numbers. You can opt out of our cookies used for personalized online ads by clicking here.

We engage with customers on various social media platforms like Facebook, Twitter, Pinterest, and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message, and these communications are governed by our privacy policy as well as the policy of the relevant social media platform.

We use tools called "Google Analytics" and "Adobe Analytics" to collect some of the information mentioned above about your use of our services, but we do not combine this information with personally identifiable information. To collect this information, Google Analytics and Adobe Analytics may set cookies on your browser or mobile device, or read cookies that are already there. However, Google's and Adobe's ability to use and share this information with their partners is restricted by their respective privacy policies and terms of use. You can also prevent your data from being used by Google Analytics or Adobe Analytics by downloading the corresponding opt-out browser add-on.


When you visit our websites, we collect information about your website usage and activity through our own means or third-party service providers. This information includes your internet service provider's address, your location as determined by your IP address, the name of the website or advertisement directing you, your user agent, as well as your clicks and activity on our websites. We use this information to understand how to make our websites more available and user-friendly to our customers and to provide you with advertising that may be of interest to you.

7. CONDITION OF USE AND CHANGES TO OUR PRIVACY POLICY

By visiting our Site and attending our events, you agree that any privacy-related issues or disputes are subject to this Notice and our Terms of Use, which include limitations on damages, dispute resolution, and the application of Delaware state law. If you have any concerns about our privacy practices, please contact us with a detailed description, and we will do our best to address them. Our Privacy Policy and Terms of Use may change as our business evolves, and we may send periodic reminders of our notices and conditions via email, but you should check our Site regularly to stay informed of any recent changes. Unless stated otherwise, our current Privacy Policy applies to all information we have about you and your account.

8. ACCOUNT DELETION AND DATA RETENTION POLICY

At RaisingCapital.com, we value your privacy and are committed to protecting your personal information. This policy explains our procedures for deleting your account and retaining your data. Please read it carefully before using our services.

Account Deletion

You have the right to delete your account with us at any time. To do so, please write to us at support@raisingcapital.com. Once we receive your request, we will begin the process of deleting your account from our systems.

Data Retention

We may retain your information for longer periods for specific purposes, as required by applicable laws and regulations, to protect our legal rights, or for certain business requirements. The following are specific reasons why we may retain some data for longer periods of time:

  • Security, fraud & abuse prevention – We retain information to protect you, other people, and us from fraud, abuse, and unauthorized access.
  • ​Financial record-keeping – We may be required to retain information for long periods for purposes of accounting, dispute resolution, and compliance with tax, anti-money laundering, and other financial regulations.
  • Complying with legal or regulatory requirements – We may retain information to meet any applicable law, regulation, legal process, or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations.
  • ​Direct communications with us – We may retain reasonable records of communications if you have directly communicated with us through a customer support channel, feedback form, or a bug report.

Please note that even if you delete your account, the deletion by our third-party providers may not be immediate, and deleted information may persist in backup copies for a reasonable period of time.

California Residents

If you are a resident of California, you have the right to request certain information regarding the disclosure of your personal data by RaisingCapital.com, or its affiliates and subsidiaries, to a third party for direct marketing purposes. To make such a request, please email us at support@raisingcapital.com or write to us at the address listed above.

All requests sent via regular mail must be labeled “Your California Privacy Rights” on the email subject line or envelope and clearly stated on the actual request. For all requests, please include your name, street address, city, state, and zip code. Please include your zip code for our own recordkeeping.

We do not accept requests via the telephone or by facsimile. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Contact Us

If you have any questions regarding our privacy practices, please contact us at support@raisingcapital.com. We reserve the right to change or modify this policy at any time, without prior notice. However, the date of any effective changes shall be reflected at the bottom of this page, and upon request, we will provide you with information regarding any changes made. Be sure to periodically review the most current version of this policy.

Last updated on Apr 26, 2023

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